You can create a Topr® account by going to Register on www.topr.nl. Here you can enter your personal details and after you have accepted the general terms and conditions, you click on Register. By doing this, you have created an account and you can, now or later, link a currency or a token to it.

To be able to activate a token, you need to log on to www.topr.nl first. After you have logged on, you click on the drop down button next to your name on the right upper hand side of the page. Here, you need to choose Activate token and follow the steps on the website.

An activation code is a unique 8-digit number that corresponds to your token. You can find it either printed on your token or in the accompanying documentation.

You can link an innumerable number of tokens to your account. You can link all of them to one wallet or to different wallets.

To charge you wallet, you need to log on to www.topr.nl first. After that, you click on the currency you would like to charge. Then you click on Charge and follow the steps on the website.

You can order a token by clicking on Webshop on www.topr.nl.

You can log on by going to www.topr.nl and click on Log on. Here you can log on by entering your username and password or you can reset your password if you don’t remember it.

Log on and select the currency where you would like to enable automatic top up. Once selected click "Settings" and then "Automatic top up". Follow the steps to enable the setting. Click here and we walk you through the proces. Pay attention! With a business account most of the times a second signature is required. If this does not occur, it is possible that automatic top up stays on “pending” and will be cancelled after 7 days.

Log on and select the currency where you would like to enable automatic top up. Once selected click "Settings" and then "Automatic top up". Follow the steps to enable the setting. Click here and we walk you through the proces.

For an overview of all the locations at which you can save or pay with Topr® you can go to www.topr.nl – Where can I pay with Topr®?

You can request a new password by going to www.topr.nl and clicking on Log on – Reset your password. Enter your username and linked email address here and you will receive an email with a link to reset your password.

To change your password you first need to log on to www.topr.nl. Then you click on the drop down button next to your account name in the right upper hand side of the page. Here, you choose Change password and enter your new password.

To be able to check your transactions, you need to log on to www.topr.nl first. You immediately see your most recent transactions on your dashboard. If you click on this tile, you will see all of your transactions.

To check your balance, you need to log on to www.topr.nl first. You will immediately see your currencies and the current balances.

If we haven’t been able to receive the amount for the direct debit, you will receive a letter or email. You will be requested to pay the amount due.

If you don’t transfer the amount due within 14 days, Multicard has the right in accordance with the Terms and Conditions to charge costs for this. At this moment, the administration costs are €4,50. For this, you will receive another letter or email. You then have one remaining term of 14 days to pay the amount due plus the administration costs. If you don’t comply, Multicard will hand over the debt to a debt-recovery agency. They will charge extra costs which will be added to the debt. After handing it over, Multicard will no longer be able to answer your questions on the debt. You can then contact the debt-recovery agency. As long as the debt hasn’t been due, you will not be able to use Topr®.

To be able to see your tokens and activation codes, you need to log on to www.topr.nl first. Then you click on the drop down button on the right upper hand side of the page next to your name and choose Tokens. There you can see the tokens linked per wallet and the accompanying activation codes.

You are allowed to have a maximum of €150,00 in each wallet. Therefore, the amount with which you can charge can’t be higher than €150,00 minus your current balance.

After you have logged on to www.topr.nl, you click on the currency concerned. After that you click on Refund and follow the steps on the website. The costs of the refund are €0,50.

After you have logged on to www.topr.nl, you click on the currency concerned. Then click on Cancel. If you still have money left in your wallet, you will be asked to enter your IBAN and you can follow the steps on the website.

You can send money from your wallet to the wallet of a different user. You first log on to www.topr.nl and click on the currency you would like to transfer. Then you choose Send money and follow the steps on the website.

• Charge ideal € 0,50 cent
• Witdraw to bankaccount € 0,50 cent
• Each automatic top up€ 0,30

To add an extra currency to your account, you need to log on to www.topr.nl first. On your dashboard you see a drop down button next to your current currencies. Click on this button and then on Add currency. Then select the currency you would like to add.

After you have logged on to www.topr.nl, you immediately see all currencies linked to your main wallet on your dashboard. If you would like to know which currencies are linked to your extra wallet, you click on the wallet concerned after which you will see all your currencies.

It is possible to link your token to a different wallet after you have activated it. This wallet does have to be linked to the same account. You can do this by clicking on the drop down button on the right upper hand side of the page and choosing Tokens. Here, you can click on the drop down button in the line of the token concerned and choose Change owner. After that, you choose the wallet to which you would like to link the token.

To add an extra wallet to your account, you need to log on to www.topr.nl first. After you have logged on, you click on Add extra wallet. After that, you can follow the steps on the website.

Click here, to follow a step by step guide.

To be able to use periodic transfer you need to log on to www.topr.nl. After that, you will land on "My Dashboard". Click on the preferred currency for which you would like to set periodic transfer. Then you click on settings and you choose Periodic transfer. Now follow the steps on the site.

Click here and we will lead you through the process step by step.

The costs you pay for your transaction consist of the technical maintenance of the online payment system, the transaction costs that banks/providers charge and our administrative costs for handling the payments.

Other internet companies also charge costs for online payment traffic but usually settle this in the product prices or shipping/administration costs of your order. We choose not to process this obscurely but charge these costs only to consumers who actually wish to use our online payment methods. We hope for your understanding.

The costs you pay for your transaction consist of the technical maintenance of the online payment system, the transaction costs that banks/providers charge and our administrative costs for handling the payments.

Other internet companies also charge costs for online payment traffic but usually settle this in the product prices or shipping/administration costs of your order. We choose not to process this obscurely but charge these costs only to consumers who actually wish to use our online payment methods. We hope for your understanding.